Shipping & Returns



Shipping

Free standard shipping on all orders.

When will my order ship?

All orders typically ship within 24 hours once the order has been placed. Orders ship Monday through Friday excluding holidays. You will receive a shipping confirmation email with a tracking number once the order has shipped from the warehouse.

Out of Stock Items

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.

Return Policy

You may return your unused product for a full refund within 30 days of the purchase date.

Returns must be shipped back unused, with tags attached including the original poly bag in the original or similar size box (to avoid damaging the product).  

Items received in packaging/boxes that are deemed too small by Skyline for the intended product, will not be processed. The item will be returned to the owner without refund. 

Please ensure when returning items originating from outside of Canada that you mark the country of origin as Canada to avoid any duties or taxes. Any returns resulting in duty’s or taxes will be the responsibility of the shipper. If you require any further details or information please message us through our Contact Us page.

You can expect a full refund to your credit card 7 to 10 business days of us receiving your return. It may take up to 30 days to be visible on your credit card statement.

You can use the returns portal below to start a return for your online purchase. Please note, you will need your order number, which can be found in your order confirmation email, and the email address used to place the online order.

Start Your Return

Exchanges

At this time we are unable to offer exchanges, however, you may return your original item and place a new order for the item you’d like instead.