Shipping & Returns

Shipping

Free standard shipping on all orders.

When will my order ship?

All orders typically ship within 24 hours once the order has been placed. Orders ship Monday through Friday excluding holidays. You will receive a shipping confirmation email with a tracking number once the order has shipped from the warehouse.

Out of Stock Items

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.

Return Policy

You may return your unused product for a full refund within 30 days of the purchase date.

You can expect a full refund to your credit card 7 to 10 business days of us receiving your return. It may take up to 30 days to be visible on your credit card statement.

You can use the returns portal below to start a return for your online purchase. Please note, you will need your order number, which can be found in your order confirmation email, and the email address used to place the online order.

Start Your Return

Exchanges

At this time we are unable to offer exchanges, however, you may return your original item and place a new order for the item you’d like instead.

Product Return

Return Information

Model Name *

Size *

Colour *

Short description of the issue/damage *

Purchase Date *

Please indicate your preference if the item is not repairable. *

Send a replacement and recycle my item.
Send my original item back to me as is.

If covered by warranty, we'll do our best to repair your item. If that's not possible, we'll send a replacement. We can't replace your item and send the original item back to you.

If NOT covered by warranty, would you like a paid repair if possible? *

YES, contact me to discuss repair costs and to obtain payment.
NO, send the item back to me as is.

(If you select ‘no’, your item will be returned to you as is. If you select 'yes', we’ll be in contact to discuss repair cost and obtain payment.)

Shipping and Contact Information *

First

Last

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Phone *

Email *

Acknowledgement *

By submitting a warranty claim, I acknowledge that I have read the warranty policy and understand that damage due to misuse, abuse, accidents, neglect, normal wear and tear, theft or damage caused by anything other than defect in materials and workmanship are not covered by this policy.